Last updated 16 August 2026 · Japan Travel Concierge by Juno, operated by Juno Cox, Tokyo, Japan · coxjuno7@gmail.com
When you submit an enquiry we collect your name, email address, and whatever you choose to tell us about your trip. If you become a client we also hold the details needed to make reservations on your behalf — typically names, travel dates, and any dietary or accessibility requirements you give us.
We do not sell your data, and we do not use it for advertising.
Only the businesses required to fulfil your booking — for example a restaurant receiving your name for a reservation. This site is hosted on Netlify and uses Google Analytics to understand traffic in aggregate; both process data on our behalf. Enquiry form submissions are handled by Netlify Forms.
Enquiries that do not become bookings are deleted within 12 months. Client records are kept for up to three years. You may ask us at any time to show you what we hold, correct it, or delete it, by emailing coxjuno7@gmail.com.
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Japan Travel Concierge by Juno provides independent travel design and reservation assistance. We are not a travel agency and we do not sell travel. We do not act as principal, tour operator, or agent for any hotel, restaurant, railway or airline.
Your contract for the design service is with Juno Cox, Tokyo, Japan. Your contract for the travel itself is directly with each hotel, restaurant, transport provider or experience operator. Those bookings are made in your name, paid by you, and governed by that provider's own terms.
We will make reasonable efforts to secure the reservations discussed, including restaurants that accept only Japanese-language telephone bookings. Availability is never guaranteed. Where a first choice cannot be secured we will propose alternatives. Delays, closures, weather, strikes and provider cancellations are outside our control.
Our liability is limited to the design fee you have paid. We are not liable for the acts or omissions of hotels, restaurants, transport providers or other third parties, nor for losses arising from travel disruption. You are responsible for your own travel insurance, visas, passports and health requirements.
These terms are governed by the laws of Japan.
Hotels, restaurants and transport are booked in your name and are subject to each provider's own cancellation terms and charges. We will assist with cancelling or amending reservations we made on your behalf, but any refund is determined by the provider, not by us. Some restaurants in Japan charge a cancellation fee for late notice or no-shows.
If we are unable to deliver the service for any reason, the design fee is refunded in full.