Support while you travel
Chat & phone support
while you’re in Japan.
Message or call us when you need to cancel a reservation, are delayed or want to change your plans.
Ask about support for my tripSupport dates, contact hours, response expectations and any service fee are agreed before departure. Provider charges are separate.
Someone who knows your itinerary.
With your itinerary and reservations in view, we can help with the next practical step.
Cancellations and a change of mind
If you want to cancel or move a reservation, we can check the conditions, explain possible charges and contact the provider after you approve. Changes and refunds depend on provider terms and confirmation.
Delays and revised timing
If you are running late, we can contact the restaurant, guide or transport provider in Japanese and ask whether the arrangement can be adjusted.
Japanese-language calls
We can call providers in Japanese to explain the issue and clarify your options, so you do not have to handle the conversation alone.
Know when and how to reach us
Use the chat channel and phone contact agreed for your trip. Requests outside the agreed support are assessed separately and may involve an additional fee.
Before you enquire
Frequently asked questions
Is in-trip support included with Booking Coordination?
Not automatically. Chat and phone support during your trip is agreed separately, including what is covered, contact hours and any service fee.
Can you help when the weather changes?
We can discuss practical adjustments within your agreed support. New reservations, changes and additional costs require your approval and the provider’s acceptance.
Does the initial enquiry response time apply during my trip?
No. The normal one-business-day reply is for new enquiries. Contact hours and response expectations during your trip are agreed separately before departure.
Your next step
Plan the support you would like in Japan.
Share your dates, existing plans and the help you would like while travelling. We normally reply to new enquiries within one business day, Monday to Friday, Japan time.
Ask about support for my tripYour enquiry does not create a booking or commit you to a fee.